fq999 Privacy Policy

fq999 is a trusted online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") applies to the fq999 website (https://fq999.cam) and all services included within it.

By using our platform, you are agreeing to the terms of this Privacy Policy. Protecting your personal information is our top priority. fq999 exercises the utmost care in collecting, processing, and storing your data, and operates in compliance with applicable data protection laws.

Please read this policy carefully. If you have any questions, contact our support team.

fq999 collects various types of information during registration, transactions, and platform use. Details are provided below:

2.1 Information You Provide Directly

Information you provide at registration or while using your account:

• Full name, date of birth, and national ID number (for identity verification)
• Email address and contact details
• Mobile banking account numbers (bKash, Nagad, Rocket, etc.)
• Bank account details (for bank transfers)
• Your chosen username and password
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device type
• Your browsing activity on the site and pages visited
• Session duration and login/logout times
• Gaming activity logs (bet amounts, outcomes, credit/debit transactions)
• Referral source and marketing tracking information

2.3 Identity Verification Documents

As part of the KYC (Know Your Customer) process, we may collect copies of your national ID, passport, or driving licence, as well as proof of address documents. These documents are stored in a fully encrypted environment.

fq999 uses collected information for the following legitimate purposes:

• Account registration, verification, and management
• Processing financial transactions — deposits, withdrawals, and bonus payments
• Meeting applicable legal and regulatory obligations
• Preventing fraud, money laundering, and illegal activity
• Providing customer service and resolving complaints
• Improving platform security and technical standards
• Enforcing responsible gaming policies
• Sending relevant promotional offers and bonus information (only with your consent)
• Providing a personalised gaming experience
• Maintaining records for dispute resolution and legal claims

fq999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help our site recognise you on your next visit.

4.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: Used to remember your language preferences and account settings.
• Analytical Cookies: Used to analyse platform usage and make improvements.
• Marketing Cookies: Used to display relevant ads and offers (subject to your consent).

You can disable cookies from your browser settings, but doing so may limit some platform functionality.

fq999 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Information necessary to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment providers.
• Game Providers: Minimum necessary information may be shared for the operation of games from providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal Authorities: Information may be provided to the relevant authorities in the case of a valid legal order or investigation.
• Technical Service Providers: With contracted partners providing hosting, analytics, and cybersecurity services.
• Business Transfers: In the event of a merger or acquisition, information may be transferred to new ownership.

All third parties are contractually required to provide a level of protection equivalent to this Privacy Policy.

fq999 has adopted industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Two-Factor Authentication: A two-layer security system is in place for account access.
• Regular Security Audits: Our systems undergo regular security testing.
• Access Controls: Only authorised personnel are granted access to specific data.
• Firewall and Anti-Fraud Systems: Suspicious activity is automatically detected and blocked.

No security measure is 100% guaranteed. However, we are committed to maintaining the highest technical standards. In the event of a security breach, we will notify you as quickly as possible.

fq999 retains your personal information in accordance with the following policy:

• All information is retained for as long as your account remains active.
• Financial transaction records are kept for a minimum of five (5) years after account closure — due to legal obligations.
• KYC documents are retained after account closure for the applicable legal period.
• Support chat and email history is retained for a maximum of two (2) years.
• Once the required retention period ends, data is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be corrected.
• Right to Erasure: You can request that your information be deleted where there is no legal obligation to retain it.
• Right to Restrict Processing: In certain circumstances, you can request that use of your information be limited.
• Right to Data Portability: You can receive a copy of your information in a structured format.
• Right to Object: You can opt out of marketing communications at any time.
• Right Against Automated Decision-Making: You can request a review of significant decisions made solely through automated processes.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days.

fq999 uses third-party game software on its platform (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi). These game providers have their own privacy policies that apply to their platforms.

For payment services, the data protection policies of bKash, Nagad, and Rocket apply. We are not responsible for the privacy practices of these third parties, but we only work with trusted and secure partners.

fq999 strictly prohibits use by anyone under the age of 21 (minors). We do not knowingly collect or process personal information from any minor.

An age verification process is in place during registration. If we become aware that an account has been opened by a minor, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child is using our platform, please contact [email protected] immediately.

fq999 reserves the right to update this Privacy Policy as needed. For any significant changes:

• A notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.
• For important changes, your consent may be requested again.

Continuing to use the platform after a policy change will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 instant support in Bengali (use the live chat button on the website)

We take all privacy-related requests seriously and aim to respond as quickly as possible — generally within 7 business days.

fq999 believes your right to privacy deserves full respect. Every aspect of our operations is guided by this belief.